Axess Logo

Terms of Service

Acceptance of terms:

The Axess.zone (“The Website”‘) is an internet-based entertainment ticketing portal owned and operated by ‘’MYCELIAL TECHNOLOGY PRIVATE LIMITED’’, a company incorporated under the laws of India, with its registered office at Suite 2214, Tower 2, Sobha City, Bangalore 64 – India.

Through the Website, Mycelial shall provide you (“User”) entertainment-related information, pricing, availability, and reservations for tickets for cinemas, plays, concerts, and sports events across cities and rural areas throughout India (“Service”), as more particularly described and defined in the terms of service (“TOS”) relating to such Service,

This User Agreement (“Agreement) sets out the terms and conditions on which Mycelial shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Mycelial  from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms. conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that the use of the Website by the User constitutes an acknowledgment and acceptance by the User of this Agreement and the TOS.

If the User does not agree with any part of such terms, conditions, and notices, the User must not use the Website. Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Provider. In the event that any of the terms, conditions, and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

Modification of terms:

Mycelialreserves the right to change the terms, conditions, and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

Privacy policy
The User hereby consents, expresses, and agrees that he has read and fully understands the Privacy Policy of Mycelial in respect of the Website, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Any customer grievances can be reported to the Grievance Officer specifically dedicated to addressing all customer concerns. You may contact the Grievance Officer at get@axess.zone

Limited user:

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Website. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes, and unwarranted modification of data and information within the content of the Website are not permitted

Disclaimer of warranties/Limitation of liability:

Mycelial has endeavored to ensure that all the information on the website is correct, but Mycelial neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data or information contained. Mycelial makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility, or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website. Since Mycelial acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Mycelial be liable for the services provided by the service provider. Although Mycelial makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website are correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Mycelial is not the service provider and cannot, therefore, control or prevent changes in the published descriptions which are based upon information provided by Mycelial and does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information. In no event shall Mycelial be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from (a) the use or the inability to use the services;

(b) the cost of procurement of substitute goods and services or resulting from any goods, information, or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user’s transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Mycelial be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services, and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. further, Mycelial shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Mycelial’s control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties, and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of Mycelial arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of the total amount received from the customer for availing the services less any cancellation, refund, or other charges, as may be applicable. In no case, the liability shall include any consequential loss, damage, or additional expense whatsoever.

Links to third-party sites
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Mycelial or the Website and Mycelial is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Mycelial is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. Mycelial is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by Mycelial or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

Mycelial is not responsible for any errors, omissions, or representations on any Linked Site. Mycelial does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Prohibition against unlawful use:

As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party’s use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

Use of communication services:

The Website may contain services such as email, chat, WhatsApp, bulletin board services, information related to recommendations, news groups, forums, communities, personal web pages, calendars, and/or other messages (hereinafter collectively referred to as “Communication Services”). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; Upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents; Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer; Advertise or offer to sell or buy an goods or services for any business purpose, unless such Communication Service specifically allows such messages: Conduct or forward surveys, contests, pyramid schemes or chain letters; Download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner; Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service; Violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.


Mycelial has no obligation to monitor the Communication Services. However, Mycelial reserves the right to review materials posted through Communication Service and to remove any materials at its sole discretion. Mycelial reserves the right to terminate the User’s access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Mycelial reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post or remove any information or materials, in whole or in part, in Mycelial’s sole discretion.

Mycelial does not control or endorse the content, messages, or information found in any communication service, and, therefore, Mycelial specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user’s participation in any communication service.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction, and/or dissemination. User is responsible for keeping themselves updated on and adhering to such limitations if they download the materials.

Termination/Access restriction

Mycelial reserves the right, in its sole discretion, to terminate access to the website and the related services or any portion thereof at any time, without notice.

Fees payment:

Mycelial reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using Mycelial Services. Mycelial further reserves the right to alter any and all fees from time to time, without notice

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies, and assessments for availing the Mycelial Services.

User’s obligation and user account

In consideration of the use of the Website, the User represents and confirms that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable laws.

To avail of a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment including a computer and modem etc. to access the Website/avail Services (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third-party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

The user also understands that the services may include certain communications from Mycelial as service announcements and administrative messages. The user understands and agrees that the services are provided on an “as is” basis and that Mycelial does not assume any responsibility for deletions, miss-delivery, or failure to store any user communications or personalized settings.

Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password.

The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party’s user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one-way encrypted form to our database and stored as such. Thus the Password will not be known even to Mycelial. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the Mycelial services. Mycelial will not be responsible for any financial loss, inconvenience, or mental agony resulting from the misuse of your ID/password/credit card number/account details number for using Mycelial Services.

The user also agrees and undertakes to immediately notify Mycelial of any unauthorized use of the user’s password or user id and to ensure that the user logs off at the end of each session at the website. Mycelial shall not be responsible for any, direct or indirect, loss or damage arising out of the user’s failure to comply with this requirement.

The User also agrees to (a) provide true, accurate, and complete information about himself and his beneficiaries as prompted by the registration form (“Registration Data”) on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provides any information that is untrue, inaccurate, not current, or incomplete or Mycelial has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Mycelial has the right to suspend or terminate the User’s registration and refuse any and all current or future use of the Website and/or any Service.

Furthermore, the User grants Mycelial the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services


Breach:

Without prejudice to the other remedies available to Mycelial under this agreement, the TOS, or under applicable law, Mycelial may limit the user’s activity, end the user’s listing, warn other users of the user’s actions, immediately temporarily/indefinitely suspend or terminate the user’s registration, and/ or refuse to provide the user with access to the website if (a) the user is in breach of this agreement, TOS, and/or the documents it incorporates by reference; (b) Mycelial is unable to verify or authenticate any information provided by the user; or (c) Mycelial believes that the user’s actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Mycelial.

 

Mycelial may at any time in its sole discretion reinstate suspended users. Once the user has been indefinitely suspended the user may not register or attempt to register with Mycelial or use the website in any manner whatsoever until such time that the user is reinstated by Mycelial. notwithstanding the foregoing, if the user breaches this agreement, the TOS, or the documents it incorporates by reference, Mycelial reserves the right to recover any amounts due and owing by the user to Mycelial and/or the service provider and to take strict legal action as Mycelial deems necessary.

 

Proprietary Rights:

Mycelial may provide the User with content such as sound, photographs, graphics, video, or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. The User may use this material only as expressly authorized by Mycelial and shall not copy, transmit or create derivative works of such material without express authorization from Mycelial. 

The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary rights of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution

Relationship:

None of the provisions of this Agreement, terms and conditions, notices, or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and Mycelial and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes Mycelial and its agents to access third-party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Mycelial and its agents as their agent for this purpose.

Headings
The headings and subheadings herein are included for convenience and identification only. They are not intended to describe, interpret, define or limit the scope, extent, or intent of this Agreement, the TOS, or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.

 

Interpretation of number and genders:

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to this Agreement as a whole.


Indemnification:

The User agrees to indemnify, defend and hold harmless Mycelial from and against any and all losses, liabilities, claims, damages, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Mycelial that arise out of, result from or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this Agreement and/or the TOS

 

Severability:

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.


Termination of agreement and services:

Either the User or Mycelial may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

The User agrees that Mycelial may under certain circumstances and without prior notice, immediately terminate the User’s user id and access to the Website/ Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

This Agreement may be terminated by either the User or Mycelial through a written notice to the other. Mycelial shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User’s only recourse is to immediately: (a) discontinue use of the Website/Service and (b) notify Mycelial of such discontinuance.

Upon termination of the Service, the User’s right to use the Website/Services and software shall immediately cease. The User shall have no right and Mycelial shall have no obligation thereafter to execute any of the User’s uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User’s registration or the Services are terminated, canceled, or suspended, any data that the User has stored on the Website may not be retrieved later.

Notices:

All notices and communications (including those related to changes in the TOS, Service, termination of Service, etc.) shall be in writing, in English, and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

If to Mycelial, get@axess.zone or at the address posted on the Website.

If to a non-registered User, at the communication and/or email address specified in the application form availing of a Mycelial Service.
If to a registered User, at the communication and/or email address specified in the registration form.
Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, and displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

Governing law:

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts

Purchase Policy and Payment Methods:

axess.zone accepts Visa, MasterCard, American Express, selected Debit Cards, and Net Banking. Other payment methods may be added from time to time.

Who You Are Buying From:

axess. zone acts as the agent to those who are promoting the events for which you purchase tickets (“Event Organizer”). When you purchase a ticket for an event,  axess.zone will be handling the transaction and collecting payment for the organizer

axess.zone sells tickets on behalf of Event organizers and does not control the inventory or its availability and pricing.

Internet handling fees and Order Processing Fees:

Tickets purchased on axess.zone is subject to a per-ticket internet handling fee and a non-refundable per-order processing fee.

Amount of Tickets Per Customer or “Ticket Limits”  when purchasing tickets on axess.zone you are limited to a specified number of tickets for each event.

Order Confirmation:

If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process axess.zone will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Refunds and Exchanges:

Before purchasing tickets, carefully review your booking details. Axess.zone will be unable to process exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.

Billing Information Verification

Some Orders will be processed only after a billing address, and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases,  axess.zone customer service will attempt to contact you, using the information provided at the time of purchase. If axess.zone is unable to reach you after its initial attempt, axess.zone may cancel your order and may sell your tickets to another customer.

Delivery:

axess.zone offers multiple delivery options. The options may vary for different events. Currently, the following delivery options are available:

Email confirmation: Your booking confirmation will be sent via email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.

SMS confirmation: Your booking confirmation will be sent via SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.  axess.zone may choose to send physical tickets for the event. Delivery will be attempted twice before canceling your transaction

Important:

In all cases, you will need to produce the credit/debit card used to purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder needs to be produced at the time of picking up the tickets. Please note that the signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website.

 

Pricing and Other Errors:

If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then:  axess.zone will have the right to cancel that ticket (or the order for that ticket) and refund you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.

 

Canceled/Postponed Events:

Occasionally, events are canceled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.


Customer Care:

If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can email us to reach our customer service department.

Gift Vouchers:

axess.zone vouchers are issued by axess.zone and may only be redeemed through our website, www.axess.zone.com towards the purchase of tickets on  axess.zone.com for participating located in India. Gift Vouchers cannot be redeemed directly at any of our partners, or any other website operated by third-party merchants accessible from our site.

If the available amount on an axess.zone vouchers claim code is LESS than the transaction amount, the balance of the order must be paid with a valid credit card.

In addition to these axess.zone vouchers Terms and Conditions, axess.zone vouchers and their use on our website are also subject to axess.zone’s general Terms of Use. You agree to comply with the Terms of  Use.

axess.zone is not responsible for lost or stolen vouchers, except as required by law. In certain circumstances,  axess.zone may replace or cancel lost or stolen axess.zone vouchers with proof of purchase acceptable to axess.zone.

axess.zone may change (add to, delete, or amend) these terms from time to time. Unless we state otherwise, the changes will apply to any new axess.zone vouchers that you purchase.

axess.zone vouchers are for personal, non-commercial use and enjoyment only. They may be shared with family and friends, but may not be advertised, sold, or used as promotional items by the purchaser or anyone else without axess.zone’s prior written consent. Your purchase or use of axess.zone vouchers will be deemed your agreement to these terms.

Buyer beware
Read Through our Terms and Conditions Carefully. Accepting the Terms and conditions while booking a ticket online makes it a valid contract between you and us.
Booking Ids generated only through axess.zone.com shall be considered by us as valid Booking ID.

Ensure the personal details entered including the card details are accurate. Booking Ids once generated cannot be canceled/refunded/exchanged.

Ensure the Booking Ids are kept safe and always in your or such person’s possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.

Ensure that the Booking Ids are not compromised or resold.

Do not entertain any person who sells printouts or SMS of Booking Id generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us at get@axess.zone


We never sell a Ticket at a price higher than the price mentioned on our website.

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the website when you book online.

Do not encourage any persons posing as our authorized representative/agent trying to sell you special offer vouchers/gift vouchers/physically printed booking id/win pins/voucher e-codes etc. Report the same immediately to us at get@axess.zone

Booking Ids generated by us entitle the holder to exchange them for a valid Ticket. The same does not constitute a valid Ticket in itself. We will never sell you Booking Ids as Tickets.

Booking Id’s generated entitled the holder thereof to a valid ticket. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID.

Prohibited electronic equipment
Customers are advised to avoid carrying Laptops, Handycams, iPads, Tablets, and Digital Cameras to the event place.  Customers can, however, keep their mobile phones with them.

Terms and Conditions for Local Deliveries:

Orders will be delivered within 15 working days. The above product will be delivered all over India. No Deliveries on National Holidays and Sundays We cannot commit to an exact date of delivery for courier products.

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